Data

Ask for an offer

Data

We monitor your activities

The first stage of effective management process is collecting raw data i.e. information which will make it possible to create the description of the current company situation and follow trends in timeline. It will also help to plan service management and improvement process. We will be glad to design the research so as to get the information which is significant from your company’s point of view.

Here are our mainly offered evaluation methods:

Mystery Shopping

Mystery shopping research is the most basic and in the same time a completely objective tool for measuring the quality of customer service.

Read More

Customers’ satisfaction research

Customers’ satisfaction research constitutes an important complement to mystery shopping research – it makes it possible to determine the subjective assessment of customer service (as well as other aspects of a company activity).

Read More

Employees’ satisfaction research

What is of fundamental significance for all the activities connected with management is communication within a company.

Read More

Feedback collection & management

A popular adage says that one dissatisfied customer will tell about his/her experience ten other customers.

Read More