You acquire professional and complete information about the whole business sector without leaving your office and spending lot of time for that.
We cooperate with local business magazines. After each research press release or article has been published where across other interesting facts and info three companies with best results are presented.
Research is always conducted using mystery shopping method. Our pre-trained mystery shoppers monitor organization’s service aspects objectively and independently using given situation.
Improved financial and non-financial results, i.e. increased customer and employee satisfaction as well as profitability or / and turnovers leads to:
Increased income (more customers, more buying customers, higher prices due to many loyal customers, free advertising through word of mouth, etc.)
Decreased costs by reducing internal error
We monitor your activities
The first stage of effective management process is collecting raw data i.e. information which will make it possible to create the description of the current company situation and follow trends in timeline. It will also help to plan service management and improvement process. We will be glad to design the research so as to get the information which is significant from your company’s point of view.
The data collected during research are often a set of numbers and indexes which need to be transformed into a tool useful for making decisions in a company. That is why it is really important to transform the data into knowledge – systematized set of information answering specific questions connected with functioning of the company.
The last stage of the complex process of customer service management is effective implementation of the acquired knowledge in a company structure. We assist our Clients also at this stage both offering them ready solutions and advising them while they create their own solutions – developed by their employees.