Consulting or designing and conducting the project, we adhere to the following guidelines:

  • Personality – our measurement or improvement project must be relevant to your organization – outcomes must be beneficial to you to the maximum degree possible

  • Objectivity – just like journalists, we clearly separate recorded facts from their interpretation

  • Reliability and high quality – high ethics, honesty and punctuality through the project

  • We always ensure confidentiality

  • Our priority is to adapt all our services to the needs of our clients (e.g. all reports we provide are adapted to your needs)
  • Innovation – we bring over new directions and our online system administrators are always one step ahead of your needs

  • We aim at building lasting relations with our Clients by constant support of the process of service excellence development via all team members

  • Partnership – helps us to provide you a complete service for your customer service improvement system – helps us to provide you a complete service for your customer service improvement system

  • Our goal is the success of your business venture! – our actions are aimed at improving quality of your business activities: i.e. boosting your financial as well as non-financial results!