What are we here for?
In short. We help you…
To facilitate management:
- We develop your customer service into the process which can be measured using evaluation parameters, compared and managed;
- Disclose differences between set objectives and reality;
- Reveal the direction and change of service quality, i.e. whether consistency is guaranteed or not guaranteed;
- Show whether “standards” are operative (or need modification or improvement);
- Identify small problems before they develop into large ones
- Help assessing your situation in the competitive environment (benchmark)
To raise the quality of customer service:
- Allow to enhance motivation programs
- Help to identify training needs
- Help in selecting the required training (according to staff knowledge maps prepared after the research)
- Help in determining the effectiveness of training or other improvement measures (their usefulness)
- Measure the effectiveness of applied instruments of changes
- Provide information for regular staff meetings (daily, weekly, etc.).
To earn more:
Improved financial and non-financial results, i.e. increased customer and employee satisfaction as well as profitability or / and turnovers leads to:
- Increased income (more customers, more buying customers, higher prices due to many loyal customers, free advertising through word of mouth, etc.)
- Decreased costs by reducing internal error