Our mission is to develop customer service excellence by delivering integrated and strictly professional service quality measurement and improvement solutions for our clients. This will lead to the enhancement of positive experiences for their customers as well as financial growth.

We feel the urgency for the improvement of customer service quality in Central and Eastern Europe, therefore we are eager to educate market about how to reach customer service excellence.

Building long-term client relationships helps us in our mission.

Our slogan: let’s make excellent customer service a habit!


To be a leading Customer Service Improvement Company in the entire Central and Eastern Europe (CEE)