What makes us special?
DIVE is highly experienced and reliable company with strong vision for future! By now we have already helped numerous companies to achieve higher financial and non-financial results through service excellence
Why Service Excellence is important?
We often hear companies saying that good customer service is very important for them, but in reality, actions do not seem to support that statement. Instead of that many organizations today tend to focus only on choosing faster and easier ways to get fast recognition and easy money. Company managers forget that front-line determines the success of the company.
Mystery shopping is a tool of management, which uses priorly trained anonymous evaluators, who impersonate regular customers for analyzing customer service contacts. Mystery Shopping is great for measuring skills and behaviors of the employees, cleanliness and promotions.