Mystery Shopping

As the year is in full swing we wanted to share with you some latest news in customer service and ...

Companies Dive Eesti and Service Check agreed to merge and since May they continue as Dive Eesti. Siim Padar and ...

The highest score of customer service quality was determined at banking sector in Lithuania (89.5%). Banks in Latvia scored 9 ...

While praise is easy to give, it is far more challenging to criticise your employees but it’s crucial to occasionally ...

One of the biggest problems for companies, especially in retail is employee turnover. If 15-20 years ago it was natural ...

When your business is growing rapidly, one of the first things to fall to the wayside is customer service. Workloads ...

“The customer is always right” and “Customer is king” are one of the most commonly used sayings in customer service. ...

The value of good customer service is often neglected by companies due to lack of time or money. Reality is ...

It’s the time of the year again to make new year resolutions. Customer service is the new branding and therefor ...

How to make more sales? How to grow your revenue and increase loyal customer base? The answer is simple – ...

Dive carried out non life insurance sector survey in May 2013 in Lithuania by conducting 70 visits to different non ...

Dive carried out insurance sector survey in June 2012 in Lithuania by conducting 70 visits to different non life insurance ...

The next MSPA Europe conference is going to take place in Sardinia in May 2012. Over 150 participants are registered ...