Are you curious and enjoy analyzing customer experiences? As a mystery shopper with Dive, you help companies improve their services and gain valuable insights into customer interactions. With flexible working hours and varied assignments, this job is perfect for anyone looking for an engaging side job.
Benefits of being a mystery shopper
- Flexibility: Decide when and how often you want to work. You choose assignments that suit your schedule and preferences, making it easy to fit the job into your life. There is no obligation to complete a set number of assignments.
- Skill development: Deepen your understanding of customer service and what creates a truly great customer experience.
- Payment per assignment: Your compensation varies depending on the complexity and scope of the assignment.
- Fun and engaging: Assignments vary across different companies and industries. Your observations provide crucial information to companies that want to enhance their customer service and increase customer satisfaction.
How to start
To start your journey as a mystery shopper with Dive, follow these simple steps:
- Application – Sign up on our platform and share your background and interest in customer service.
- Assignments – You’ll receive emails with assignment suggestions that match your profile. It will include a brief description and payment information. You choose which assignments to apply for.
- Manual – Selected candidates for an assignment will receive a manual explaining the scope, tasks, and what to observe. Plan your visit within the specified time frame.
- Conduct your mystery shopping – Time to observe! Follow the instructions in the manual and be discreet. Remember, you should act as a regular customer. Take notes immediately after your visit to capture every detail.
- Document your observations – Answer the questions in the portal about your visit. Provide as much detail as possible while remaining objective and professional. We love reports rich in detail, with thorough and descriptive feedback.
- Approval of assignment – Once you submit your feedback, it will be reviewed to ensure the assignment was completed accurately. If approved, your payment will be included in your next payout.
Dive offers you support and guidance throughout the entire process to ensure you can complete assignments to the highest standard.
What are you waiting for?
If you have an eye for detail and a passion for customer service, don’t hesitate to apply. Join the Dive Shopper Team! Become a mystery shopper today and help companies create fantastic customer experiences. If you have any questions, please contact us.
Apply now to start your adventure as a mystery shopper.
DIVE GROUP
