Companies Dive Eesti and Service Check agreed to merge and since May they continue as Dive Eesti.
Siim Padar and Tauri Taimre, founders of Service Check, will be joining the board of Dive Eesti, taking over the management of Dive Eesti.
The companies’ teams will be working together in an office located in Tallinn. Everything will be done to make the merge as smooth as possible for the workers, also for the clients and cooperation partners. „Working together is a logical step, because the companies have been providing the same service in Estonia’s market for years,“ said Kaspar Jänes, board member of Dive Group. „Due to the merge we have more resources and experience as we’ll be able to provide our clients better quality of service,“ added Padar.
Dive Eesti is a leading customer service quality evaluation and developer company founded in 2003 that is specialized on mystery shopping method a.k.a using test clients to evaluate customer service. The company belongs in a local capital based Dive Group, which operates in Estonia, Latvia, Lithuania, Poland and Norway.
Service Check is a company created in Estonia in 2011, which provides customer service quality evaluations, also service field trainings and consultations.