We always follow the highest business and ethical standards set both by the organizations we belong to and by the law of the countries we work in. The area of our activity is the relationships between the service employees, their superiors and customers. We know that only by following all the ethical standards can we reconcile the interests of these groups and provide solutions satisfying all these parties.
What proves that we follow all these rules is our membership in respected international professional bodies:
MSPA – Mystery Shopping Providers Association
The MSPA is an association dedicated to improving service and promoting excellence in the mystery shopping industry. The fundamental aim of the Association is to ensure that standards are maintained. Currently, the Association unites 225 member organizations worldwide.
DIVE Group has been a proud member of MSPA since 2003, making us the oldest member among all mystery shopping providers in the region. We are also an elite member, a membership given to companies that are significant contributors to the organization. Furthermore, our CEO, Kerli Soosaar, is a board member of MSPA, further solidifying our commitment to the association. Since becoming members, we have attended every single MSPA Europe conference.
ESOMAR – Market and Opinion Research Association
It is an association that currently comprises over 4800 researchers from 120 countries, aims to promote market and opinion research as useful tool, which helps to define the most important problems and to take effective business decisions. It also sets international marketing research standards.
www.esomar.org
Partnership
Partnerships create nice synergy that allow us to offer more tailored to your needs solutions as well as to expand our scope of impact on your service excellence! We have extensive network of partnerships for various needs of our activities:
- Partner for trainings – according to the DIVE measurement results orientated and purposeful training programs can be prepared for you personnel. Here DIVE cooperates with different training companies, with whom we have successful experiences.
- Partner for awareness campaigns and conferences – ExcellentService.eu Company that manages and operates Customer Service conferences and “March month of excellent service” campaigns.
- Media partners – presenting interesting research data or delivering brand new evaluation methods we co-operate with daily business newspapers