How to keep your employees from leaving your company?
One of the biggest problems for companies, especially in retail is employee turnover. If 15-20 years ago it was natural ...
Risks and Challenges Fast Growing Businesses Face in Customer Service
When your business is growing rapidly, one of the first things to fall to the wayside is customer service. Workloads ...
How to handle a disappointed customer (even if the customer is wrong)?
“The customer is always right” and “Customer is king” are one of the most commonly used sayings in customer service. ...
5 stages of customer service improvement process
The value of good customer service is often neglected by companies due to lack of time or money. Reality is ...
Your 2016 resolution – offer the best customer experience
It’s the time of the year again to make new year resolutions. Customer service is the new branding and therefor ...
How to build customer centric culture in your organization
Customer centricity is not just a buzzword but an attitude. It’s an attitude that will bring your organization long-term monetary ...