Stop Feeding the Marketing Monster – Customer Service is Your Best Marketing Strategy
We are all very well aware of the power of great marketing. In fact that’s where most companies allocate the ...
How to keep your employees from leaving your company?
One of the biggest problems for companies, especially in retail is employee turnover. If 15-20 years ago it was natural ...
Risks and Challenges Fast Growing Businesses Face in Customer Service
When your business is growing rapidly, one of the first things to fall to the wayside is customer service. Workloads ...
Kaip sumažinti besiskundžiančių klientų nepasitenkinimą?
Kad ir kaip atkakliai siektumėte užtikrinti savo paslaugų ar prekių kokybę, vis pasitaiko besiskundžiančių klientų? Tada prisimenate plačiai aptarnavimo ...
How to handle a disappointed customer (even if the customer is wrong)?
“The customer is always right” and “Customer is king” are one of the most commonly used sayings in customer service. ...
5 stages of customer service improvement process
The value of good customer service is often neglected by companies due to lack of time or money. Reality is ...