What we do
We help companies understand, measure and improve their customer experience.
Dive provides insights that turn everyday interactions into measurable results — helping organisations across industries deliver excellence every day. In short we make excellent customer service a habit.
Our main services
Mystery shopping
See your business through the eyes of your customers.
Our mystery shopping programs reveal what happens in real interactions — across physical locations, digital channels and customer touchpoints.
Measure performance, identify gaps and follow progress over time.
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Exit Interviews
Our exit interviews collect valuable feedback directly from visitors and customers in connection with their visit to your location — both those who made a purchase and those who left without buying. The purpose is to provide insights that help you improve the customer experience and increase conversion.
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Customer experience development
Turn data into real change.
We help you transform insights into actions that strengthen both employee engagement and customer loyalty.
Dive’s consultants support you in setting goals, following up on results and maintaining long-term quality.
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Training and coaching
Give your employees the tools to deliver better service.
Dive offers training programs and micro-exercises based on all key aspects of the customer interaction, practiced directly with customers during the workday — the goal is to make training and development simple and easy to implement.
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Industries we serve
Dive works across a wide range of industries — helping organisations of all sizes understand and improve their customer experience.
- Financial services: banking, leasing, insurance
- Telecommunication
- Automotive
- Governmental sector
- Shopping malls
- Retail / food supermarket chains
- Pharmacy / optics
- Gas stations / transport
- Hotels / casinos / entertainment
- …and many more