Dive develops customer service through mystery shopping
IDENTIFY • IMPROVE • IMPRESS
Dive is a customer service improvement company with over 20 years of experience, specializing in mystery shopping. We run local as well as international projects and cover eight key markets in Northern Europe – Sweden, Norway, Denmark, Finland, Poland, Estonia, Latvia, and Lithuania.
We make excellent customer service a habit!
Improve Customer Experience and Boost Sales
Dive helps businesses strengthen customer loyalty and increase sales by providing insights from the customer’s perspective. Through methods such as mystery shopping, store checks, and exit interviews, we identify opportunities to enhance customer satisfaction and drive repeat purchases.
Customer Focus in Practice – Our Services
Mystery Shopping
Dive conducts mystery shopping to map the actual customer experience. Through anonymous visits, we assess service quality and customer interactions. We identify strengths and areas for improvement.
Exit Interviews
We gather feedback from customers immediately after their visit—both from those who made a purchase and those who didn’t. This method provides fresh insights into what is appreciated and what can be improved.
Store Checks
With detailed store audits, we ensure compliance with standards, from product placement and pricing to brand presentation, to create a consistent customer experience.
Training
Dive offers customized workshops and digital training to help you enhance service quality and improve the customer experience.
Sector Surveys
Dive offers sector-specific surveys tailored to provide actionable insights that help businesses refine their customer service and enhance the customer journey.
Our Unique Selling Points
An International Company with Extensive Experience
Dive operates in eight different markets: Sweden, Norway, Finland, Denmark, Estonia, Latvia, Lithuania, and Poland. Each office boasts a fantastic team with extensive experience in helping businesses develop their customer experience. Our strong local market knowledge, combined with our international presence, makes us a qualified partner for all industries with customer service or interactions, whether for global or local projects.
[Learn more about our growth journey here!]
Earn extra money as a Mystery Shopper
Would you like to earn extra money while helping improve customer experiences? As a mystery shopper or secret shopper for Dive, you’ll be paid to act as a secret customer, provide valuable feedback, and help businesses develop their customer interactions and improve their overall customer experience. [Learn more here!]
Freedom
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Freedom
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Freedom
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